SolveTO is a civic technology web application for reporting municipal infrastructure issues in Toronto, Ontario, Canada. Created by software developer Ahmed Nadar and launched in February 2026, the platform uses artificial intelligence to generate reports from user-submitted photographs, which it forwards by email to the city's 311 non-emergency service and the relevant city councillor.^[1] The City of Toronto has stated that it is aware of the platform but that 311 remains the city's official reporting channel.^[1]

Nadar told NOW Toronto that he conceived the project in January 2026 after hitting a pothole at the intersection of Don Mills Road and Eglinton Avenue East. He said he waited on hold with Toronto's 311 line for approximately 20 minutes before hanging up, and found the city's online reporting form, which spans five pages and more than 20 fields, difficult to complete.^[1][2] The platform launched publicly in February 2026.^[3]

In March 2026, the platform was covered by NOW Toronto,^[1] Global News,^[3] and CBC Radio One's Metro Morning.^[4] A TorontoToday reporter tested all three reporting methods on the same pothole in April 2026; the article noted that the SolveTO submission was the fastest of the three, though it also noted that unlike reports filed through 311, SolveTO submissions are not tracked within the city's internal systems.^[2]

In April 2026, Nadar added a section aggregating publicly available data on council votes and motions. NOW Toronto reported that this feature assigns each of Toronto's 25 councillors a score on a 100-point scale based on factors drawn from public data and community reports.^[5] Nadar acknowledged to the newspaper that the data is incomplete, as some city records are not available through open data feeds and must be gathered manually.^[5]

TorontoToday reported that the platform sends user-uploaded photographs to Claude, an AI model developed by Anthropic, which analyzes the image and produces a written description of the issue. That description, together with GPS coordinates and the original photograph, is emailed to 311 and the ward councillor.^[2] The platform has no direct connection to any City of Toronto database or 311 system; its internal reference numbers are separate from city case numbers.^[2]

The platform operates entirely outside the city's service-request infrastructure. Reports forwarded by SolveTO are not automatically entered into the city's tracking system, and the City of Toronto told NOW Toronto that "residents are encouraged to report issues through 311 to ensure they are tracked and addressed as quickly as possible."^[1]

TorontoToday reported that the AI image analysis produced an incorrect assessment in at least one case, misinterpreting a reflection in a car's side mirror.^[2] Nadar told the outlet that he had turned down consulting work to develop the platform full-time in an effort to resolve such errors.^[2] As of April 2026, Nadar said that only two of Toronto's 25 councillors had responded to his outreach about the project.^[5]

The councillor scoring system has no official standing. NOW Toronto reported that Nadar described the scores as informational rather than evaluative, though the methodology, which weights factors such as response speed and resolution rates, is derived from community-submitted data rather than independently verified records.^[5]

No independent security audit of SolveTO has been publicly reported. Because reports are transmitted by email rather than through an encrypted municipal system, the contents, including photographs and GPS coordinates, are subject to the security practices of the recipients' email infrastructure.^[2] The platform's use of a third-party AI service for image analysis means that user-submitted photographs are processed by an external provider; the data-handling terms between SolveTO and Anthropic have not been independently reported.^[2]

SolveTO is one of several civic technology platforms worldwide that facilitate the reporting of municipal issues. FixMyStreet, developed by the UK-based charity mySociety, is an open-source platform that has been deployed in dozens of countries and has facilitated nearly three million reported fixes in the United Kingdom.^[6] In the United States, SeeClickFix, founded in 2008, provides 311 request management software to local governments.^[7] The City of Toronto operates its own 311 mobile application, launched in 2021, which supports over 600 service request types and is integrated with the city's internal tracking systems.^[8] Nadar has cited FixMyStreet as a model and told NOW Toronto he intends to expand SolveTO to other Canadian municipalities.^[1]

• Official website

Category:Canadian websites Category:Internet properties established in 2026